Privacy Policy

1. Introduction

Ryan & Rankmore Chartered Accountants (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Name, address, email address and phone number
  • Financial information, including tax file numbers, income details, and superannuation information
  • Business and company information
  • Information required to fulfil our legal and professional obligations as Chartered Accountants, Registered Company Auditors and Registered SMSF Auditors

3. How We Collect Information

We collect personal information directly from you when you contact us, engage our services, complete forms, or correspond with us by phone, email or in person. In some cases, we may collect information from third parties such as the ATO, ASIC, or other government bodies where authorised.

4. How We Use Your Information

We use your personal information to:

  • Provide accounting, auditing, taxation, SMSF and advisory services
  • Meet our legal and regulatory obligations
  • Communicate with you regarding your engagement with us
  • Manage our business operations

5. Disclosure of Information

We may disclose your personal information to:

  • Government bodies such as the ATO, ASIC, or ORIC where required or authorised by law
  • Third-party service providers who assist us in delivering our services (subject to confidentiality obligations)
  • Other parties with your consent

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage of physical and electronic records and restricted internal access to client information.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact our Dubbo office.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For any privacy-related queries, please contact:

Ryan & Rankmore Chartered Accountants 113–115 Darling Street, Dubbo NSW 2830 Phone: 02 6884 4474

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